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    We deliver all across India. Products are generally dispatched in 1-3 days depending upon the product you have ordered. If cash on delivery is available in your area then we charge Rs 45 for  this service. You can SAVE Rs 45 if you pay by Credit/Debit Card or net banking. 

    Exchange Policy

    Size does not fit you?  No problem! We will replace shoe with the right size that fits you! It is easy and simple.

    Note :- We do not have " Money Refund " Policy. Right now our policy does not allow you to exchange the product you ordered for a different product. You can change the size for a different size if the size you ordered does not fit you.

    1. Exchange has to be initiated within 7 days after receiving the order.

    2. Log into " My Account " using your username and password.

    3. Click on " My orders". Click the " Replace".

    4. Happy with the product? Need a different size. Click " Replace Product". 

    5. All goods will be inspected when they are received in our warehouse

    6. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly on the original packet delivered to you and can’t get damaged on the way!

    7. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

    8. We'll send your replacement to the original delivery address. To check or update your address details, log into My Account and click 'My addresses' and update  (remember to click 'Save' when you're done).

    9. Exchange will be  assigned to our respective teams once you initiate it and all the updates will come directly to your inbox. Raising a new query for the same exchange might delay the process

    12 . The first exchange is done free of cost but the courier cost of all subsequent exchanges will be paid by the customer. A minimum amount of Rs 200 will be charged on the second exchange.

    If you have any doubts regarding your shoe size then please drop us  a mail care@juteylelo.com and we will be happy to assist you in ordering the shoe that fits you. The same applies for our clothing section. Regarding any other quality concern, you can contact us and we will give you every possible detail.